Kenneth Smith

1130 North Franklin Street

Pittsburgh, PA 15233

(412)592-2587 Cell (412)321-6163 Home



A customer service, computer operations or related opportunity that utilizes my experience and skills to assist in meeting your organization immediate needs and long-term goals




                                 Black Data Processing Associates

                                 National Urban League

                                 National Urban Young Professionals

                                 National Society of Black Engineers

Computer Skills

Operating Systems: Voyager Integrated library System, VPN & Active Directory, Windows 2000 Professional and Server, MS-DOS, Windows 3.1, 95, 97, 98, 2000, Vista and N/T.


Business/Office Skills: Microsoft Word, Excel, Access, PowerPoint, Outlook, and Adobe Photoshop. Data Entry - 10,000 k.p.h. Typing 50 w.p.m.



AmerisourceBergen-CVS, Monroeville, PA December 2010 August 2012

         Kofax, Internal Citrix Web Interface and Data Entry Compliant Form Training, On-line July 2010 present

         Windows 2000 Network Security Design: Designing Security for Access between Networks

         Internet Explorer 8 (Learning the New Interface and Features)

         Creating Contacts and Distribution List (Outlook 2007)

         Information and Communication PC Applications

         PC Security Considerations - Types of PC Security

         Concepts of Information Technology

         Protecting Resources with Auditing and Encryption Information

         Using alternate Authentication Strategies Information

         Designing a Public Key Infrastructure Windows 2000 Network Security Design

         Using Native Windows 2000 Authentication Windows 2000 Network Security Design

         Protecting Resources with Auditing and Encryption (Windows 2000 Network Security Design), On-line

         Windows Defender Online Software Training Course July 2010 present

Community College of Allegheny County, Pittsburgh PA August 2003 Present

         Introduction to Information Technology

         Wireless Networking

         Introduction to PC Security

         Networking I & II

         Networking (+) Certification Preparation

         MCSE Certification Prep 1- Exam 70-210

         Introduction to Windows Vista

         Windows 2000 Professional

         MCSE Certification Prep 2 Exam 70-215

Resume of KENNETH SMITH, Page 2

Walmart Super Center, Pittsburgh, PA September 2012 Present

As Cashier:

         Running cash register

         Helped train new workers


Amerisource Bergen-CVS, Monroeville, PA March 2010 August 2012

As Clerical/Runner/Sr. Data Entry Representative:

         Performed Kofax and Internal Citrix Web Interface procedures.

         Managed inbound and outbound faxes.

         Create case files for doctors and patients compliant form.

PNC Bank, Pittsburgh, PA January 2008 November 2009

As Operations Specialist:

         Entered checks and payment information into computer system.


Office Max, Pittsburgh, PA July 2007 January 2008

As Sales Associate:

         Processed payment, restocked supplies, and sold computers, printers, faxes, copiers & ink.

University of Pittsburgh Medical Library, Pittsburgh, PA June 2006 April 2007

As Administrative Support III:

         Created Intranet access accounts for authorized users.

         Cataloged and filed on-line and hard copy medical resource documents for circulation to the public through the ILS Circulation Module.


Bank of New York Mellon, Pittsburgh PA August 1974 April 2006

As Data Entry Operator / Distribution Clerk / Print Unit Operator: :

         Handled payroll, savings club, change of addresses and data Entry

         Operated MICR Encoding Troy machine and 3814 Switching Station

         Advised Tape Pool Operator on proper 2917 switching routines.


EchoStar Satellite Services, McKeesport PA May 2004 December 2004

As Customer Service Center Representative

         Provided technical customer service support in a call center.


Affiliated Computer Systems, Inc., Pittsburgh PA June 2002 June 2003

As Data Center Operator:

         Ran the IBM 3800s Series tape drives.


Greyhound Bus Lines, Inc., Pittsburgh PA April 1997 June 2002

As Ticket Agent:

         Performed computerized ticket sales and Western Union Sales.


Children's Hospital, Pittsburgh PA August 1993 February 1994

As Computer Operator:

         Entered manually prepared source documents into a machine acceptable format.


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